Customer Service Representative
Cristi Llemour S. Castañeda
Looking for a job that will develop my skills and learning in line with my course.
Summary of Skills:
Experienced of handling routine activities of front desk at hotel setting
Excellent communication, data entry, and multi-tasking skills
Ability to interact with people from different cfinancial and social background
Skilled in answering, directing, and responding telephone calls
Adept at coordinating with other departments of hotel
Skilled in computer and online works
Advisor, Operations -Korean Bilingual Technical Support
Synnex Concentrix Davao – Davao City, Philippines
February 2, 2018 – December 4, 2018
Answer phone calls, and chat (Korean and/or English) for customers who need laptop technical assistance.
Log and approve RMA (Return Merchandised Authorization)
Provide good customer service in phone calls, emails and chats.
Update team with productivity reports.
Update customer on their RMA status.
Document customer information and issues.
Assist and provide customers systems troubleshooting steps and any information needed.
Roswin – Cheonan City, South Korea
January 16, 2013 – November 6, 2017
Operate laser trimming machine for frequency settings of phase locked loop.
Casing of PCB (Printed Circuit Board) and set up computer for laser marking settings.
Inspection of the products’ frequency, power and phase noise settings in the computer.
The Metropolis Suites Davao – Davao City, Philippine
May 2012 – December 2012
Worked as an active member with the front-office team and ensuring maximum comfort for guests
Welcome the customers and assist them for rooms according to their requirement and budget.
Deal with late arrivals and assist customers with check in and check-outs
Answered phone calls, emails and providing information on resorts’ amenities, facilities, and charges
Ensured 100% room occupancy all the time by promoting and advertising on social media platform
Tracked and maintained inventory for front office department
Resolved queries and problems of guests in a friendly manner
Booked cars for guests for sightseeing and airport transfers
Manage group bookings for conferencing, restaurants arrange the accommodation.
Kidapawan City National High School – Science Curriculum Class 2003 – 2007
Associate Certificate in Hospitality and Restaurant Services
STI Kidapawan 2007 – 2009
Bachelor of Science in Hotel and Restaurant Management
Philippine Women’s College Davao June 2009 – December 2011
June 2009-March 2011
BS Hotel and Restaurant Management graduate at Philippine Women's College of Davao